Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in click apply, so much that we’ve made it one of our core values.

Conectys is fueled by people.We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.

Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys.

We are also recognized for premium BPO services with 11 awards received in the past 3 years alone.

You Will Be In Charge Of

• You will provide quality verification activity in accordance with the company
• You will provide a quality verification process and project requirements
• You will provide quality inconsistencies identification, and implementation of measures for remedial and improvement whenever necessary
• You will provide creation and development of quality reports, analyses, and implements improvement opportunities as requested and agreed with management, within the deadlines agreed
• You will escalate to the higher management of any inconsistencies found at a quality level and suggestion of improvement approaches
• You will provide quality feedback and coaching sessions with required follow up actions
• You will provide development and implementation of quality-related training on topics meant to assure adherence to process and product knowledge and assure improvement

Requirements

• Minimum High School Diploma
• Advanced Italian, Spanish, German or French, written and spoken (C1 level)
• English at a medium level, written and spoken (B2 level)
• Minimum 1-year experience performing quality tasks, preferably in BPO environment
• Excellent verbal, written and interpersonal communication skills
• Outstanding customer service skills, proactivity, and dedication to providing exceptional service
• Ability to manage demanding timelines
• Availability to work 24/7 shifts
• Residence in Lisbon area

Offer

• Content moderation and soft skills initial and continuous training;
• Product-specific training on tools, processes, and procedures used by the project;
• Career growth across different departments;
• Lisbon City Center – Roma Areeiro;
• Private health insurance as of the 7th-month contract;
• 2 weeks training from the office/Lisbon;
• Meal allowance paid by card
• Monthly performance bonus and yearly performance management system;