Embrace the future!
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

Responsibilities

• You will be answering to the customers queries via  phone, email and chat.
• Provide general and technical support.
• Identifying the client's problem, troubleshoot, document and categorize cases and possible bugs.
• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures.
• Escalate complex problems according to defined procedures.

Requirements

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email).
• Fluent in Italian, German, Greek, Czech, Finnish, French, Dutch, Hungarian, spanish, Turkish (C1).
• Minimum B2 Level English Spoken and Written.
• European Nationality or Portuguese Work Permit.
• Proactive attitude and strong team-spirit.
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism.
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard.
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case.
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday.

OUR OFFER

• Competitive base salary and benefits;
• Training and career development opportunities;
• A fast paced, ever evolving environment;
• A culture of respect and human empowerment;
• Very nice office space by the Tagus River, served by several businesses and great access to public transportation.
• Company managed facilities with resting areas and everyday commodities:

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.