Interested in social media regulation, online free speech, internal controls, support for vulnerable sections of the society or maybe even EU policy making?Want to work for a global company as a Content Review Team Lead for the world’s best-loved video-sharing website? You do? Well then, apply now and you could be responsible for assisting the Manager in meeting site metrics and goals, and supervise a team of up to 20 moderators.

You have the opportunity to provide dynamic service and support for our clients within the cutting edge world of technology. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients.

Day-to-day responsibilities:

• Leading a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities.
• Provide mentorship, guidance, and career development to your team.
• Monitor queues for variations and make adjustments as necessary to meet SLAs.
• Implement escalation channels in accordance with mutually agreed upon procedures
• Influence team strategy through effective communication.

Requirements: 

• Fluent in French, German or Arabic and fluent English.
• Minimum 2 year of experience managing teams (at least 10 members);
• Strong functional experience with Microsoft Office/Google Suit (apps);
• Excellent communication (verbal and written), facilitation and interpersonal skills, including the ability to clearly communicate in a dynamic environment across all levels;
• Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making;

Offer:

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*