Interested in social media regulation, online free speech, internal controls, support for vulnerable sections of the society or maybe even EU policy making? Want to work for a global company as a Content Review Team Lead for the world’s best-loved video-sharing website? You do? Well then, apply now and you could be responsible for assisting the Manager in meeting site metrics and goals, and supervise a team of up to 20 moderators.

You have the opportunity to provide dynamic service and support for our clients within the cutting-edge world of technology. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. 

Day-to-day responsibilities:

• Leading a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities.
• Provide mentorship, guidance, and career development to your team.
• Monitor queues for variations and make adjustments as necessary to meet SLAs.
• Implement escalation channels in accordance with mutually agreed upon procedures
• Influence team strategy through effective communication.

Qualifications

• Fluency in Spanish or German and English both written and verbal.
• Bachelor’s Degree or 3 years relevant work experience.
• Supervisory experience and experience managing projects to established SLAs.
• Flexibility to work shifts including evenings and weekends.
• Proficiency in Client products, including email, Calendar, Client Drive.

Professional Skills Requirements:

• Excellent communication (verbal and written), facilitation and interpersonal skills.
• Ability to manage multiple tasks simultaneously and thrive in a complex, fast-paced environment with multiple priorities.
• Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making.
• Quick learner and adaptable to learn new processes, concepts, and skills.
• Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard.
• Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment.
• Passion for social media. Conversant with channels that provide on demand Video.
• Neutral mind-set to alternative video content that needs classification.

Offer

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*
• Relocation applicable only for international candidates joining us from abroad.

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.