Customer Support Agent

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Role description:

We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Tenerife. In this role, you will dedicate yourself to various tasks and you will have the chance to develop your skills and career.

What you will do:

• Resolve incidents, complete service requests or initiate support from remote and/or onsite support teams.
• Identify appropriate problem-resolution procedures using customer-specific information.
• Be the SPOC (Single Point of Contact) within the service provider for the incident originator.
• Contact incident originator via telephone or e-mail when the incident has been resolved or service request has been fulfilled.
• Enthusiastically coordinate progress throughout the entire lifecycle of the incident.
• Report Service Level Management about identified incidents, potential SLA breaches; and provide them information about the processed incidents and service requests.

Your qualifications:

• Proficiency in Dutch, German, French, Swedish or Portuguese in English.
• Ability to work on shifts.
• Overall IT Knowledge and computer language.
• Experience problem solving and investigating at pace while simultaneously engaging and updating business partners.
• Excellent communications skills.
• Strong Analytical skills and process understanding.
• Customer centricity and sense of responsibility.
• Ability to learn.

Why you will love working here:

• Competitive remuneration package.
• Training and development are crafted to your individual goals and needs.
• Flexible working schedule.
• Continuous long-term career opportunities and professional growth in a global company.

We are looking for you, a person who will be working on various projects with skillful co-workers to share the experience with and you will enrich your knowledge base! In our company we are committed to the continued success and equal opportunities of our employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or functional diversity. Did you get a feel for the values of the organization?

Here you will be working on various projects with skillful co-workers to share experience with and you will enrich your knowledge base! As an employer we give equal opportunities and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you recognize the opportunity to grow your professional career in a multinational company like ours - apply today only with a CV in English! All applications will be treated in strict confidentiality and only short-listed candidates will be contacted.