We are the European Shared Services Center of Air Products, a world-leading Industrial Gases company with operations in 50 countries. With more than 300 employees based in Cornellà de Llobregat, we support the group's various subsidiaries of all Europe and other regions. 

We have built an outstanding multicultural environment composed by employees of around 30 different nationalities. Do you want to join our team? 

We are looking for a Collections Associate with Dutch based in Barcelona. You will be responsible for minimizing business investment in receivables and interest losses on outstanding amounts, as well as for maintaining appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards for our clients from UK and Middle East. 

As a Collections Associate, you will:

• Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections policy.
• Ensuring customer calls and emails are responded to within department targets and identify any customer complaints.
• Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation.
• Support and be backup for other collector’s associates.
• Collaborate closely with the credit & collections team lead about all credit issues.
• Keep accurate and up to date logs of individual customer information.

You will have:

• Languages: Fluent or native in both Dutch and English.
• Education: Preferable Business Administration or Economics.
• Experience Required: Handling incoming calls, preferably in the area of Credit & Collections.
• Negotiation with customers and a number of internal partners, dealing with collections, dispute management, account reconciliations, charges/payments.
• Knowledge Required: Understanding of customer accounts and general business workflows, as well as basic accounting knowledge.
• IT Knowledge: MS Office. SAP would be beneficial.
• Interpersonal skills: Capacity of fluent interpersonal communication and negotiation both with external and internal customers. Sense of ownership and responsibility.

What we offer:

At Air Products, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter

We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development. We care about work-life balance, so you will have the possibility to work from home 3 days a week.