This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a CSR Online Advertising Specialist you will be providing high quality customer assistance to our Client’s customers. In this role you will apply an understanding of our clients products and drive ROI to an existing customer starting with small and medium business accounts with further development opportunities. Key activities include customer account reviews, upselling, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation. 

Duties and Responsibilities

• Provide high quality online customer service via phone, chat and email that exceeds the customers’ expectations
• Deliver efficient troubleshooting and query resolution
• Assist customers with account optimisation through various communication channels including social networks
• Upsell additional product features to existing B2B customers
• Identify, qualify and overcome customer objections
• Ability to research and develop knowledge of customers products and services
• Collaborate with other departments to resolve customer escalations within agreed timeline
• Meet deadlines with a fast paced environment
• Use initiative to identifying trends and/or process improvements
• Participate in on-going product training and process upskilling
• Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps,  Analytics, Shopping and Search

Minimum Qualifications

• Fluency in written and spoken Czech, Slovak, German or Spanish is essential.
• Intermediate written and spoken English is essential
• 1 years’ experience in a customer service related field
• Excellent communication and negotiation skills and confidence in dealing with customers
• Comfortable working in an online environment with general computer literacy
• Strong analytical and problem solving abilities
• Self-motivation to meet and exceed individual and team targets
• General knowledge of social media and digital platforms
• Ability to work individually and as part of a team

Competencies

• Solutions Orientated
• Initiative
• Collaboration
• Organizational commitment 
• Customer Focus
• Teamwork
• Organization & Planning
• Results Orientated
• Attention to detail
• Problem Solving & Information Gathering
• Resilience & Adaptability

What we offer

• Vibrant, multi-cultural environment 
• Career & Personal Development 
• Quarterly performance bonus
• Comprehensive Benefits Package 
• Subsidized Health Insurance 
• Access to Discount Schemes
• E learning access
• Paid Annual Leave

About Majorel 

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners. 

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.  

Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law.   

Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so.