Jumpstart your career with Majorel Portugal.

Join us creating an amazing customer experience for our clients. Apply and we will tell you all about our current project for German and English speakers.

We are driven to go further!

At Majorel we are committed to providing equal opportunities to men and women. We are also encouraging the inclusion of people with disabilities in positions in our company.

At Majorel, we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking.

Responsibilities

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Requirements

• Native or Proficient German, French, Danish, Swedish, Finnish, Norwegian or Spanish and fluent English (minimum level C1)
• Excellent communication skills, empathy and team spirit
• Previous experience in Customer Service is a plus
• Attention to detail – understand that it is the small details that can make the biggest difference.
• Prove you can work and make decisions with minimal supervision
• Feel passionate about customer experience

What we offer

• Competitive wages (14 monthly payments per year)
• Performance Bonus
• Meal allowance in voucher card (net)
• Health Insurance from the first day of contract
• Refer a friend program, amongst others
• Flexible schedules
• Wellbeing campaigns, training and development programs, partnerships/discounts, and year-round events (solidarity and environmental actions, volunteering, and fun competitions
• Feel Good Community - Integrated solutions to building a better and to motivate and surprise teams in their day to day, tailored wellness and psychological support
• Career progression and possibilities for an International career
• Modern work environment at an attractive location with excellent public transport connections
• Work/Live in Lisbon, one of the great places to live and work
• Relocation Package (Flight reimbursement, financial support for accommodation)