As a Partner of Choice, the Global Business Services (GBS) in Portugal shapes the Shared Services landscape of the future by providing smart and digital end-to-end solutions to over 200 Siemens entities across the world, in around 20 different languages.

Join our GBS team as Opportunity-2-Cash - Back Office Support (French Speaker) and help us provide valuable and outstanding business services to our customers! Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more!

Are you ready to be part of the change and help us make real what matters?

What role will you play?

1. Daily processing of emails/cases via the PEGA DOM platform;
2. Clarification of questions related to delivery dates/other via phone (line reachable from 7.30-15.30 Portuguese);
3. Processing and sending of reports;
4. Management of internal (SIEMENS customer) and external (end customers) requests;
5. Resolve customer and business unit inquiries;
6. Clarify delivery dates discrepancies with factories (priorisation, shorten delivery dates, clarify overdue orders dates, etc);
7. Ensure high level quality in all communication on behalf of Siemens with the end customer in order to guarantee their satisfaction.
8. Unblock and modification of Master Data articles;
9. Source of Supply Inventory update;
10. Price condition update.

We are looking for:

1. Proficiency in French and English (mandatory), any other language is a plus;
2. Good knowledge on Microsoft Office applications, especially in Excel;
3. Dynamism, initiative, pro-activeness and team oriented;;
4. Good analytical skills, customer orientation and team player;
5. Solid communication skills and ability to build and maintain customer relationships;
6. Flexibility and ability to work under pressure, in a changing environment