Come and work with us.

Do you want to be part of a team recognized for expertise and mastery of all aspects of the supply chain? Looking to make your career in a multicultural environment? 

So we have the perfect opportunity for you!

Your future project: join our Customer Advisor team.

Our client is a worldwide transport and logistics leader that supports clients in their daily work by helping them overcome their logistical constraints.

As a customer advisor specialist, your daily responsibilities will include

• Managing voice contacts (inbound, outbound, click-to-call and web calls call back) as well as back-office activities (e-mail, web form, back-office tasks)
• Scope of the contacts: Sales, After Sales service, Information and Assistance, Claims handling, Delivery track and trace
• Ensuring outstanding customer service at all times
• Managing client customer relations
• Fill the necessary information for the service to be executed
• Propose alternatives to clients in case of incidents
• Implement correct procedures to create outstanding client experiences
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Spanish or Dutch (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal

Benefits.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our SitelFit wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture