Come and work with us.

Do you want to work with one of the world’s leading airlines?

Looking to make your career in a multicultural environment in the sunny and happy Lisbon? 

So we have the perfect opportunity for you!

Your future project: join our Customer Support team.

Our client is an International flying company where flying means a true pleasure.

As a customer service specialist in this project, your daily responsibilities will include:

•    Provide assistance to an international flying company that supports airlines all over the world

•    Being part of a team specialized in offering support through written and phone communication 

•    Adapt easily to different scenarios and constant updates like aviation demands nowadays.

•    Meet and exceed our service quality goals, compliance regulations and productivity targets

•    Create amazing experience that people value and we are proud of

•    Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

•    Native or proficient level of French, German or Italian (C2)

•    Advanced level of English (at least C1) both verbal and written

•    Ability to adapt to a challenging software system.

•   Good communications skills and argumentation, create empathy from the first moment, being able to      turn a negative situation into a positive situation

•    Analytical and problem solving skills with strong attention to detail

•    Desire to learn and advance, be a curious investigator and problem solver

•    High-speed internet access and appropriate conditions for remote work

•    Must hold EU citizenship or valid work permit for Portugal

•    Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Benefits.

•    Competitive wages and stability

•    Private healthcare & dental insurance (after six months of employment)

•    Continuous learning/development opportunities and competitive career opportunities

•    A safe, friendly, creative, innovative and technological organization

•    International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)