Responsibility

• Inbound Customer service for bookings, purchases of services or goods;
• Assistance with concerns regarding payment, shipping, return and exchange and further questions about customer accounts;
• Management of changes, adjustments, complaints and any other customer concerns.

Your Profile

• Native level of written and verbal communication skills in Russian and good command of English (B1 Level);
• Excellent communication and interpersonal skills and team spirit;
• Able to handle confidential and/or highly sensitive information;
• Experience in customer service (preferred).

Our Offer

• Excellent work opportunity in a leading multinational company;
• State of the art facilities in Lisbon, one of the trendiest cities in Europe;
• Stable work and progression opportunities;
• International career in a multicultural environment;
• Free training and education for personal development;
• Private health insurance;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
• Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

 With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.