We are looking for thinkers and doers, pro-active, cooperative and motivated people who are excited to provide high-quality service and have conversations.
Demonstrate enthusiasm, humor and positive energy, deliver an outstanding customer experience at every single opportunity. Assist end customers before, while and after purchase.

Our Client

Zalando is one of Europe’s largest online-only retail companies. Clothes, accessories, sports items, shoes… From big name brands such as Guess, Timberland and Vero Moda to exclusive fashion labels like Apepazza and Latitude Femme, which are often hard to get, Zalando offers an extensive product selection, excellent customer service and an easy and secure online shopping experience. No catches – Just free delivery and free returns.

Responsibility

•   Address customer concerns, inquiries by interaction in a professional and friendly manner;
•   Provide Information regarding shipping and delivery;
•   Assist with questions to products on website;
•   Answer payment and invoice queries;
•   Help customers with returns, reclamations, vouchers and discount codes.

Your Profile

•   Fluent written and verbal communication skills in Spanish;
•   English skills (B1 level); 
•   Experience in telephone customer service / call center environment (preferred); 
•   Excellent communication skills, interpersonal skills and team spirit;
•   Prepared to learn and take new information on board every day;
•   Affinity for internet-based products and services;
•   Solution focused with eye for detail and quality;
•   Highly empathetic and customer centric mindset 
•   Fun providing service and having conversations.

Our Offer

•   Excellent work opportunity in a leading multinational company;
•   International career in a multicultural environment;
•   Possibility of cooperation with leaders in various industries;
•   Stable work and career progression;
•   Long-term development opportunities;
•   Fixed-term, renewable contract with the possibility of permanent employment;
•   Private health insurance after 6 months of employment;
•   Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
•   Free Portuguese language courses, sport activities and organized events

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

 With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.