Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose- we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.

We bond with customers and partners to address today and tomorrow’s megatrends. As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges. You can count on our innovative solutions to contribute to a safer, cleaner and more sustainable future.

Role Overview

• Reporting to Procurement Operations Provisioning Service Connection Support Leader in Lisbon, the incumbent will have the accountability and responsibility to promote the standard services and to push for more compliance for any stakeholder in our processes.
• You will build on your service / process knowledge and connectivity to the users and the Local Service Connection.

We count on you for:

• Promote and remind standard services and how to access them to avoid any recurring non compliance
• Ease and promote the users self service approach (push to left) using standard solutions
• Support the local organizations to utilize the Procurement services at its best through best practices sharing and identify areas of improvement which could generate process competitive advantages for the entire scope
• Provide spot training to user community on Procurement solutions to reinforce compliance
• In case of process non compliance, ensure stakeholders follow up to unblock the process (like Workcycles, ticket not answer, …)
• Establish an effective collaboration with the users and the Local Service Connection Specialist
• Manage and solve service non standard user issues
• Work in close collaboration with service specialist and compliance from the Service Unit to analyze root cause and solve non standard service issue
• Alert service unit on risk and opportunities that changes could generate for service improvement
• Grow the OPS process awareness about the services offered
• Actively support the capability acceleration and competence growth of Operation
• Support in the Customers' satisfaction survey in connection to the local Local Service Connection Specialist and/or Service Connection Manager

You will bring:

• University Degree
• Previous experience in procurement or purchasing domains is a plus
• Fluent in Dutch and English
• SAP experience
• Proactive with a high level of initiative
• Customer orientated with good level of problem solving skills
• Ability to interact with all levels in the organization
• Strong collaboration skills
• Strong communication skills

You will get:

• Hybrid working model
• Health Insurance
• Life Insurance
• Lunch Allowance
• Home Office allowance
• Day-off on your birthday
• 16 weeks of maternity/paternity and co-parenting leave
• Free language courses (24 languages available)
• Discounts on restaurants, hotels and other services