Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 3000.000 people working in over 265 dialects and languages, across 400 contact centers in 80 countries, operating across all business sectors and all continents on behalf of major international companies.
 

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
 

Your Main Responsibilities Will Be

• Customer Experience Advocates will assist customers through phone and/or chat about account management, billing issues, content and basic site and application navigation.
• Provide account and application support to our clients, specifically with regards to software functionality and troubleshooting of system configurations and network settings.
• Give accurate and real-time responses to client inquiries

What will you bring?
 

• Experience using Windows Operating Systems
• Browsers knowledge
• Familiarity with SaaS platforms
• A positive and can-do attitude
• Communicate effectively and professionally with others
• Strong time management skills to ensure productivity
• Value accountability across the board and take ownership of issues from start to finish.
• High school diploma, plus one or more years of experience in customer service or technical support
• Native level of Finnish
• B1-B2 level of English
• Be able to multi-task and have strong interpersonal skills.
• Demonstrates clear and concise communication.

Why should you apply?
 

• We offer a full-time position (39hs/week). Monday to Sunday.
• Salary up to 23.800€ gross/year
• Long-term contract
• Recommendation Program - bring a friend and get a bonus.
• After work activities with colleagues from all around the world.
• Individual career paths and opportunities to grow within the project.
• Modern offices with amazing views located close to the beach.
• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
• You will have the opportunity to be part of a multinational company, with presence in more than 80 countries.