About The Role

• You will be responding to primary customers via email and social media by helping them with any problems or questions they may have.
• You will have your customer service radar switched on and be ready to maximize opportunities to showcase primary products.
• In order to give our customers, the best experience we need to be on hand to answer their questions and queries. With this in mind, a degree of flexibility is required.

Essential Experience

• 6 months in Customer Sales or Customer Service
• Fluency in written & spoken English & German

What you need?

• This is a customer led role, so previous experience of working in a customer service role is ideal. Telephony experience is an advantage, but not essential.
• Exceptionally customer focused
• Computer literate and ability to navigate around a computer system
• Committed to resolving customer queries
• Good telephone manner
• Excellent interpersonal, communication and listening skills

Additional Information

Our office is open 9 am-12 pm Mon-Sun - you will work 40 hrs per week and get your rota 4 weeks in advance! Perfect if you like to plan! A 20% uplift in hourly rate will also be applied if you are working after 10 pm.