We are looking for a Customer Communications Expert in our growing Customer Communications Team EU. Our office is in the heart of Lisbon but working from home is a possibility with our Hybrid set-up. If you speak Danish, Swedish or German on a native level and you are passionate about customer communication, then we look forward to your application!

Responsibilities:

• You are the main person of contact for our customers
• You will be part of a global customer communication team
• You answer requests via phone, email, chat and social media and initiate outbound calls to engage our loyal customers
• You help to build-up our proactive customer care environment in Lisbon
• You take over your own projects and are responsible for planning, execution and reporting.

Requirements

• You are passionate about food
• You are a strong communicator
• You speak German, Danish or Swedish at a native level
• You have business proficiency in English
• You have a Portuguese NIF
• You have a strong drive to help customers and to make them happy
• You have good writing skills
• You are hands-on and have attention to detail
• You have a strong desire to learn and are not afraid to instantly apply new knowledge.

Benefits

• True ownership, real responsibilities and great opportunities to learn & grow
• Awesome team events
• Flat hierarchies and a great team spirit
• Open, inclusive company culture with strong focus on feedback and personal development
• Opportunity to implement your ideas & see the impact on ground
• A young, dynamic team with strong ambitions
• A new and modern office within the heart of Lisbon
• Able to Work from Home in a hybrid work environment