At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The IBM CIO Help@IBM organisation is transforming how we provide Windows 10 Help Desk services. We are looking for talented Windows 10 advisors to join a team in London.

As a passionate, talented advisor, and integral part of this support team you will deliver a new "white glove" experience for our end users. Customer satisfaction is your key focus and you will be a significant contributor in delivering IT Support that will delight our IBM Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal will be to deliver excellence in solving end user problems.

As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyse complex multi-system issues. Sometimes you'll need to build great relationships with colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is happy and issue is resolved.

This role requires someone who has superb communication, collaboration and problem-solving skills, can multi task and who is an active listener with the flexibility to modify approach and adapt to customers' needs.

Required Professional and Technical Expertise

• Extensive Windows experience professionally in Help Desk role or similar
• Extensive professional troubleshooting expertise
• Customer experience and service focus
• Experience in successfully interacting with customers
• Proven problem-solving skills
• Fluent in written and spoken English and one of the following languages – preferably French, or Italian or German

Preferred Professional and Technical Expertise

• Highly experienced in Windows 10
• Experienced support desk representative
• Experience with Agile techniques applied in a customer service environment
• Windows 10 Technical Certifications