Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explorer our commitment to diversity and inclusion!

Purpose:
Why work for us?

As we evolve our business, we want you to evolve with us. You will have the opportunity to work in the city centre of one of the most iconic cities in Europe, as well as take advantage of our flexible and remote working policy. We also offer Employee Assistance and Health Programs to provide support to you.

We are looking for Norwegian and Danish Speakers to join us at our Shared Service Centre in Barcelona and be part of an exciting growing team

The dynamics of a globally operating business will provide you with opportunities to face new challenges and learning opportunities. We will not only provide you with the development and support you need to succeed, but a suite of learning platforms and opportunities to help you get to where you want to go.

Alongside this, we will offer you a competitive salary, with great benefits!

What will you be doing?

The Billing Team’s agent objective is to achieve the billing targets set for his/her group. Following defined invoicing processes to correctly Invoice all outstanding charges at respective dates in such a way that both external and internal customers are 100% satisfied.

Key components of success will include:
o Achievement of monthly/quarterly targets and SLA

o Regular communication to Team Leader

o Robust escalation process.

o Resilient under pressure and ability to quickly adapt to unforeseen work demands.

o Committed approach to team work..

Specific Responsibilities:

• Ensure unbilled items are issued in a timely manner in line with targets/SLA’s set.
• Daily validation & clearance of meter reading errors, contract errors or other type of errors which are causing unbilled items.
• Monitoring of billing holds
• Manual meter reading entry on behalf of customers/Partners
• Identifying system issues and logging system tickets to resolve
• Ensure business targets on billing completeness, quality and timeliness are achieved.
• Driving connectivity to ensure billing quality
• Promote Portal usage – self-service for meter reading entry
• Able to work under pressure and reach targets to the best of your abilities.
• Where problems cannot be personally resolved use judgement to forward the issue as appropriate and manage their timely resolution.
• Escalate, to the next level, any unresolved billing issues in a timely manner and any ad hoc duties as required.
• To ensure strict adherence to IC & Sarbox requirements
• To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.

What we offer:

• Competitive salary and bonus scheme
• Generous relocation package
• Friendly and flexible work environment
• Flex salary programme
• Life and accident insurance
• Annual shop allowance
• Partially paid Spanish lessons
• Work from home policy in place
• Flexible working hours

Skills/Abilities:

• University Level education (desirable)
• Min of 3 years’ experience of Pan-European OTC Environment
• Proven track record in meeting targets and SLA’s.
• PC literacy, particularly in MS Office
• Demonstrate a customer focused orientation
• Excellent analytical and problem solving skills.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explorer our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking