Multilingual Customer Service Agent

Company Description

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.

Job Description

• Provide advice and guidance to customers from various backgrounds for tools, products, platforms, etc. via call, e-mail, chat and social media (inbound / outbound).
• Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests.
• Follow the company's Internal Regulations, policies as well as the service’s work instructions and processes.
• Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services).
• Achieve the individual and service key performance indicators.
• Strive to continuously develop and improve the processes and service to always ensure the best customer experience

Qualifications

• C2 or native language level (verbal & written) for Portuguese, Swedish, German orItalian.
• C1 or higher English and/or Spanish language level (verbal & written)
• Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook).
• A natural communicator, adapting your style to each Customer.
• Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish.
• Innovative and solution oriented mind-set.
• Ability to work under pressure and good team engagement.
• Ideally having already experience in a customer service environment and social media
• Candidates must be available to work 39 Hours per week, from 16:00 to 00:00