About the role

Our Customer Service Advisors handle customer questions from across the world. Every day is different, we handle queries about up and coming product launches, enquiries about our online shop through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. On average a colleague supports 40 customers every day so it’s busy, but we have fun and remain true to our mission to Inspire and develop the builders of tomorrow.

Play your part in our team succeeding

At The LEGO Group we care about making a positive difference. In the lives of children, our partners and our colleagues. We strive to create an environment where there is challenge, development and where colleagues can be creative and have fun.
Our teams are curious, focused and brave in everything they do. This is because the responsibility of leadership at The LEGO Group belongs to everyone at The LEGO Group. This enables us to succeed together.

Do you have what it takes?

• Our EMEA Contact Centre support our German customers, so you'll need to be fluent in German and English, both spoken and written.
• To support the growth of our team we are creating temporary home based roles, so you can be based anywhere in the UK on a fixed term basis to 31st May 2021.
• To be a home based team member you will need a great internet connection and a quiet, private space that allows you to engage with consumers on the Phone, Email, Web Chat and Social Channels.
• Our teams are forward-thinking relationship builders who can communicate with kids and adults alike. They have a passion for different cultures and are curious to learn and develop themselves.
• We talk to all our customers through multiple channels including Phone, Email and Web Chat.
• Whilst not essential, having customer service experience either in a contact centre or service industry will set you up with a thorough understanding of the energy and pace needed to make the role a success.
• Our teams step up to this challenge and are great at prioritising and multi-tasking, so they can meet our customers’ expectations.

What’s in it for you

• A competitive salary and participation in the company bonus scheme
• Access to our generous pension plan
• A 3-week induction programme to set you up to deliver a premium service to LEGO Customers
• Generous discount on LEGO products
• Annual Merlin Entertainment Pass
• Access to LEGO Heart; a website full of discounts and deals with leading retailers and experiences

Join the global LEGO® family

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.