At Majorel we serve customers across the world. We support them at any time, through every device and in the manner they expect from their brands.We speak their language wherever they are and whatever their culture. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients.We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities.We ensure compliance and all prevention regulations are met, guaranteeing the care for our people’s health and safety both at our facilities and teleworking.

Responsibilities

• Receive and handle customer requests by email, chat and social media. 
• Function as an ambassador for the client’s service. 
• Collection and maintenance of customer data.
• Clarification of customer inquiries regarding service, subscription, payment and technical requirements.
• Work on requests and comments via the client’s social media channels (Facebook, Instagram and Twitter).

Requirements

• Native speaking level of Danish or Norwegian and English on a professional level. 
• Experience in customer service, communications or similar roles. 
• Good knowledge of current social media channels (Facebook, Instagram, Twitter etc.) 
• Previous work experience with social media is a plus. 
• Passion for community management and digital affinity.
•  Excellent communication & interpersonal skills.

OBLIGATORY STUDIES FINISHED: According to the legislation in Spain, a document to prove completed studies is mandatory to be able to be hired. Meaning obligatory studies as ESO or High School. Any higher studies title will also be accepted. This document will be requested at the interview.

What we offer

• The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities.
• Highly competitive salary.- Full time position: working 5 days/ week from Monday to Sunday, either in morning shift (09:00-17:00) or afternoon shift (14:00-22:00).
• An ambitious company culture, encouraging internal promotions and professional development. International working environment.
• Online training and work from home office in Barcelona during the COVID-19 restrictions.