Job Purpose:

Provide industry leading customer service through the accurate and timely processing of returns and delivery queries to protect and grow the customer relationship.

Act as an advocate for the customer within Tech Data relating to after sales management processes and procedures.

Responsibilities:

• Investigate, advise and resolve after sales queries, specifically around returns and delivery issues, acting as primary contact with the customer where appropriate.
• Focus on quality and KPI improvements for the whole Nordic Team
• Own, respond to and ensure progression of queries within service level agreements
• Adhere to company policy and procedures in relation to return and delivery related queries acting inside established delegation of authority.
• Logistic coordination with Tech Data's warehouses
• Coordination with other fundamental departments within Tech Data, such as procurement and, on a daily basis, the Swedish local head office.
• Improve query, delivery and returns efficiencies and minimize losses due to product returns and credit notes
• Highlight and help to address root cause issues relating to after sales management queries
• To promote the use of Tech Data’s E Business customer service tools
• Support other team members to achieve goals and maintain a strong team work ethos
• To support the business by following all company policies and procedures and working to the Tech Data shared values
• Other ad hoc duties as required from time to time.

Knowledge Skills and Experience:

• Prior experience of business and customer services processes.
• Track record of working successfully in a team environment
• Attention to detail
• Customer focused
• Excellent customer relations skills
• Excellent communication skills
• Excellent organization skills
• Effective time management and prioritizing skills
• Native or near-native speaker in English and Swedish, Danish, Finnish, Norwegian or Icelandic
• SAP R3 (preferable)
• Working knowledge of Excel and Word an advantage
• Cultural Competency Requirements:

Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.