Customer Service & Sales Representative - French market
We are looking for a Customer Service & Sales Representative for one of our clients, a leading company in new technologies.

Responsibilities

-Handle and close inbound calls (Consumer) to achieve quarterly quota
-Fast and effective response to inbound emails
-Outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products
-Quote creation and follow up
-Maximize Store revenue by upselling/cross-selling to increase order value and AOV
-Awareness of Online Store promotions and campaigns to maximize their success
-Ensuring personal knowledge of the portfolio is maintained
-Stock availability
-Cross language backup if needed
-Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
-Solve status queries
-Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

We offer

-Full-time (39 hours/week) from Monday to Friday and long-term contract
-Schedule: From 09:00 to 18:00
-Salary: 17.000 Euros gross/year + up to 2.500 Euros gross/year
-Regular and permanent incentives
-Specific compensation model based on over achievement

Candidate Profile

- French, Italian, German, Dutch, Swedish, Norwegian, Finnish, Danish &/or advertised language native/fluent level speaker
- Fluent/Advanced in English (B2)
- Strong communication skills
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Customer Driven and motivation to work in sales
- Achievement and target oriented
- IT knowledge and technical understanding
- Minimum of 1 year relevant experience
- Strong personal interest & curiosity in IT products and applications
- Real capability to listen to customers
- Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
-Exceptional customer facing and customer care skills