Job description

We are currently looking for a Travel Agent for our Customer Service Team in our office in Barcelona.

Responsibilities

• Establish a strong relationship with each client that hires our services, through the different channels: telephone, email, social networks.
• Attend to clients and manage their needs, demands and/or clarifications that may arise:
• Reservations and assistance on the web.
• Modifications.
• Cancellations.
• Resolution of incidents.
• Responding to customer queries in order to improve procedures and customer satisfaction.
• Assume the objectives set by the company (sales, quality, productivity) and follow the procedures established.

What you will enjoy 

• 1-hour lunch break
• Free coffee and tea
• Free fruit once a week
• Health insurance
• Internal activities
• Teambuilding
• Office based in the center of Barcelona
• Young and multicultural environment.
• Monthly Pizza Day!
• 20% Bonus
• Preferred experience

Qualification and Requirements

• Service vocation: achievement orientation, rigor and team spirit.
• Dynamism, proactive and resolute profile.
• Simplicity and communication skills (towards the different teams in the company, the customers and with our suppliers)
• Most important_Languages: bilingual or very fluent French and Spanish. Knowledge of English is valued.