The eCommerce Customer Experience Concierge is responsible for supporting internal and external EMEA customers with their online buying experience. This includes but is not limited to: Inbound and Outbound call management, Live Chat, quote validation, ad hoc customer questions or calls, assistance with new user setups, CRS IDs/Party IDs creation, password resets, site administration, site support, application errors, opening tickets with IT to help resolve issues, and escalation management, etc.

The eCommerce Customer Experience Manager also supports the EMEA Public Sector operation by new user setup and maintenance, generic catalog maintenance and quality assurance processes.

What benefits we´ll offer you

• - Full-time position, no weekends, no nights
• - Long-term contract
• - Salary: 20.000 euros gross/year + up to 4.000 euros gross/year in bonus
• - Food card
• - Lots of discounts with our partners
• - Free after work activities
• - Growth opportunities to progress
• - New and modern office located where the action is

Who we´re seeking

• - Bachelor degree (B.SC./B.Com/BCA) desirable
• - Must be proficient in all Microsoft Applications
• - Fluency in Business English and French( native speaker level)
• - Customer focus
• - Excellent writing and verbal communication skills
• - Strong analytical and problem solving skills
• - Attention to detail paired with a good level of strategic thinking
• - Able to work with diverse teams and people
• - Ability to effectively handle multiple tasks in a fast paced environment