We're looking for a friendly and solution-oriented Customer Care Specialist for a digital, multi-platform booking service that allows you to find and book activities, guided tours, tickets to museums and attractions, city passes and much more around the world.

We seek a highly motivated candidate who can help us make our clients happy and coordinate operations with tour providers.

Candidates will report issues, updates and corrections to different areas in the company.

YOU CAN WORK FROM HOME FROM ANYWHERE IN SPAIN!

Responsibilities:

• - Direct support via email, phone, whatsapp, chat for B2C and B2B clients
• - Coordinate relationships between providers and customers during pre-sales and post-sales activities
• - Using different online platforms simultaneously
• - Coordination of external offices and their tasks
• - Finding an alternative last minute solutions
• - Satisfy client's requests, complaints

We offer:

• - Full time position 39 hours/week
• - Schedule (rotative): Monday to Sunday 08:00 - 18:00
• - Salary: 17.500 euros gross/year + up to 1.500 euros gross/year
• - Long-term contract
• - Ongoing training
• - Possibility to grow within the company

Requirements:

• - French language as a native level speaker and fluent in English
• - Good manners and rapid communication with customers via telephone or email
• - Passion for travel
• - Willingness to learn and be part of a team
• - Open minded with "plan B" always ready
• - Ability to work under pressure
• - Willingness to satisfy client's needs
• - Structured and detail-oriented