French Customer Service & Sales Representative

Webhelp

4.2

1 Openings

Spain

We are looking for a Customer Service & Sales Representative for one of our clients, a leading company in new technologies.

Responsibilities

Handle and close inbound calls (Consumer) to achieve quarterly quota
Fast and effective response to inbound emails
Outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products
Quote creation and follow up
Maximize Store revenue by upselling/cross-selling to increase order value and AOV
Awareness of Online Store promotions and campaigns to maximize their success
Ensuring personal knowledge of the portfolio is maintained
Stock availability
Cross language backup if needed
Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
Solve status queries
Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

Requirements

Italian, Dutch or French native level speaker
Fluent in English
Strong communication skills
Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
Customer Driven and motivation to work in sales
Achievement and target oriented
IT knowledge and technical understanding
Minimum of 1 year relevant experience
Strong personal interest & curiosity in IT products and applications
Real capability to listen to customers
Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
Exceptional customer facing and customer care skills