The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.

Main tasks

• - In a correct, customer friendly and efficient manner, answer and/or solve complex technical questions or problems posed by customers via telephone or email.
• - Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
• - Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
• - Per customer contact, gather and document all relevant information into the system to insure a high level of service is delivered.
• - Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

We offer

• -Full-time (39 hours/week) and long term contract
• -Schedule (rotative): from Monday to Saturday, from 08 to 19
• -Salary: 18.400 Euros gross/year+ up to 1.800 Euros gross/year in bonus
• -Opportunity to join an international company

Requirements

• - Native level speakers of French or Portuguese.
• - Fluent in English
• - A strong technical affinity, experience in technical field is a plus
• - Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
• - A good understanding of the MS Office environment is essential.
• - Good telephone etiquette.
• - Experience in a Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.