We are looking for a Customer Service Representative for one of our clients. As a Customer Service employee you have the very first contact with our customer.

Responsibilities

• - Respond appropriately to customers' requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
• - Escalate potential service issues
• - To follow all the processes and procedures of the project
• - Provide cover for other Agents in their absence, either within the same team or across teams.
• - Liaise with Supervisors/ Mentors on specific projects where requested.
• - To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
• - To attend regular Team Meetings.
• - To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

We offer

• - Full-time (39 hours/week) from Monday to Saturday (rotative) and permanent contract
• - Schedule (rotative): From 09:00 to 18:00
• - Salary: 18.600 Euros gross/year + up to 2.400 Euros gross/year
• - Opportunity to join an international company

Requirements

• - Native level speaker of Dutch or French
• - Fluent in English
• - Working knowledge of IT Platform, equipment, and applications: Windows/MS Office
• - Good disposition to work in a customer service environment
• - Customer care skills - ability to listen to and understand the customers' needs
• - Basic sales skills-Upselling and cross-selling
• - Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Pesonal abilities

• - Resistant to stress
• - Very good communication, listening skills
• - Ability to work in a team
• - Logical approach to problem solving
• - Ability to work on own initiative
• - Ability to adapt to different situations and needs