German Customer Care Specialist

Webhelp

4.2

1 Openings

Spain

Are you looking to take on a new challenge?

Your future project:

Our client is a mobility start up, that developed an on-demand car rental app. And can you guess what this means? No queues, hassle, or paperwork.

They are across Europe, specifically in Belgium, France, Italy, Spain and the United Kingdom.

Your responsibilities:

You will provide an exceptional and personalized customer service via phone, email, social media and chat
You will provide response and resolution of users' inquiries (in-rental, pre-booking questions, after rental feed-back, or claims) within SLA
You will proactively contact our customers regarding upgrades/downgrades, fleet modifications, accidents follow-ups, etc, to make sure things goes smoothly for all the parties involved
You will develop a lasting and quality relationship to enrich the Client portfolio
You will maintain service and product knowledge and expertise associated with applications specific to individual customers
You will work on additional tasks required by management, connected to keeping up the service performance, quality and customer satisfaction

Requirements

You are native native level speaker of German, Italian or French and have fluent English (spoken and written)
You have previous experience in customer service and ideally, within the car rental industry
You have working knowledge of IT platforms and applications
You enjoy communicating with customers while providing a solution to their request
You are analytical and have a logical approach to problem solving
You are ready to bring all your motivation and positivism to the team

Hours and Benefits:

Why apply?

Free weekly and after work activities
A large variety of discounts with our partners
We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
Referral program