Description

• Ensuring the order acceptance, the complete order processing and the delivery to international customers (Monitor order entry and create orders)
• Coordination of special freights
• Daily coordination of delivery dates with customers, production, demand planning and sales
• Allocate available stock due to orders
• Create, review and submission of standardized documents (e.g. order confirmation, back order overview)
• Responsible for the response in customer portals
• Processing of customer inquiries (requirements in customer web portals)
• Handling of special customer requirements
• Handle and resolve customer inquiries via eMail and phone in a timely and accurate manner
• Provide outstanding customer service to improve customer satisfaction and relationship
• Ensure an efficient communication with forwarders, warehouses and dispatching departments
• Update customer details regularly (Sharepoint)
• Ensuring a daily and timely transmission of incoming EDI messages
• Ensuring a daily and timely transmission of correct ASN's to the customers
• Implementation and testing of new EDI connections in cooperation with IT (Incoming orders, ASN)
• Claim Management (Claim reports, follow up Claim procedures) together with QS / QM
• Implementation, monitoring and optimization of work instructions
• Coordinate small projects/ Support projects
• Follow measures to improve occupational safety
• Complies with company policies, rules and regulations (e.g. working schedule, contract, quality management, health and safety, environment protection, fire prevention, data protection policy..)

Qualifications

• successfully completed studies or successfully completed commercial training
• at least 1 year of professional experience in the area of SCM / Customer Service (order processing)
• First experience with international customers
• Fluent in English and German