The Operations Specialist works in a European, multicultural, and multilingual business environment. He/she acts as a first point of contact for HP channel partners and is responsible for managing order-to-cash related processes. Key tasks consist in analyzing and resolving issues related to order management, backlog management, physical returns, invoicing, logistics etc. The Operations Specialist has daily contact with the channel partners (distributors and direct retailers) and is working closely together with the HP transaction processing teams, and other internal stakeholders such as sales, process engineering, finance, and logistics.

Job Description 

• Manage the relationship with your accounts (distributors/retailers) by providing daily operational support.
• Act as one contact towards the distributors/retailers for all issues End-to-End; communicating all relevant information and ensuring customer satisfaction.
• Analyze operational data, identify root causes of repetitive issues and drive corrective actions.
• Deal with all written or verbal escalations and provide solutions when problems arise.
• Manage the daily interaction with the Transaction Processing team in India.
• Find solutions to queries and issues and provide coaching and training where needed.
• Pro-active monitoring of open orders & claims, using different tools and reports.
• Ensure that HP internal policies, legal regulations and audit requirements are met and maintained.
• Ensure that agreed operations performance service levels are achieved.

Profile

• University degree
• Typically no experience is required
• Fluent in Swedish and English in speaking and writing.
• Excellent analytical skills and have the ability to relate and compare data from different sources, in order to identify issues and drive solutions in a business environment.
• Customer oriented.
• Strong interpersonal skills and the ability to interact and negotiate with people in different levels of the organization, and with different cultural backgrounds.
• Good computer skills (MS Excel, PowerPoint, Word, Outlook).
• Excellent communication, conflict handling and team working skills.
• Ability and willingness to work in a diverse, international, and dynamic environment/team.
• Ability to work and multitask under pressure and meet agreed deadlines.
• Team spirit