Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

We’re looking for a motivated and autonomous candidate to support the members of the EcoVadis network, to maximize customer satisfaction, upsell EcoVadis products and keep churn to a minimum.

Duties include:

• Manage a portfolio of existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services.
• Proactively solicit and drive new business within assigned accounts and existing markets
• Develop and implement account strategy and plans for Customer & Market segment of Assessed Companies to reduce churn & increase business value through upsell of new products and/or subscription type
• Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers
• Act as a primary escalation point for assigned accounts
• Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts
• Develop trusted advisor relationships with key account stakeholders, and executives
• Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on accounts/market status
• Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.

Qualifications

• Excellent sense of customer service and ability to nurture and develop strong business relationships
• Ownership of revenue targets based on up-sell of assigned accounts & generating new business opportunities within a given market/portfolio
• Managing complex customer engagements as primary point of contact
• B2B Account Management and/or Business Development experience a plus
• Self-motivated; works independently with little or no supervision
• Proven ability to manage multiple projects in a dynamic environment
• Strong presentation skills, listening skills, and problem-solving skills
• Ideal candidate would have a good grasp of Google Suite and Salesforce
• Ideal candidate has background in sustainability
• Fluent in French + English. Additional languages are a strong plus. 
• Quick learner - not afraid to learn an onslaught of new acronyms, terms, and software platforms

Life at the Barcelona Office 

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real. We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones!

We also provide our team with the benefits of flexible working. Some of us work from home and some prefer to work from our easily accessible (metro, tram, bus, bike, suburban train) office hub in Barcelona, located in the dynamic area of Gloriès!

If you come to the office, you can work in the open space or public areas while enjoying the panorama of Barcelona, and also take breaks on our lovely terrace.

At Ecovadis we embrace teamspirit. We organize regular onsite and online team breakfasts, and our CSR team coordinates events where we can give back to local communities and ecosystems ! For that, everyone at EcoVadis can use a community service day.

Benefits 

Last but not least, EcoVadis will support you with all the necessary office equipment, holidays in line with Spanish labor law, optional (fully covered or co-financed) health care and life insurance.

You will be also entitled to a 100 euros monthly allowance for transportation, meals and nursery with the Cobee card. Our hiring team looks forward to reviewing your CV and cover letter with a guaranteed response to every application.

A new job with purpose awaits you!