Customer Experience Specialist

WARSAW, POLAND /OPERATIONS – CUSTOMER SUPPORT /FULL-TIME

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Lime operates electric scooters and bikes, but our mission is larger. We believe in transforming cities through green, affordable, and accessible transportation for everyone. Headquartered in San Francisco, USA, we operate in more than 120 cities in 31 countries, with plans to expand responsibly. To do that, we need great people.

You are a motivated individual with expertise in providing excellent customer support. The ideal candidate is a master problem solver with an entrepreneurial spirit and a can do attitude. This is an exciting opportunity to take part in a high energy and fun work environment for a rapidly growing global company.

What You'll Do:

• Handling inbound calls and emails from Lime riders and juicers
• Managing complaints and escalations across a broad range of areas: refunds, legal, trip issues and more
• Ensuring that Lime users receive the highest quality of service and that all issues are resolved in the shortest possible time
• Consistently contributing ideas to further improve the user experience.

About You:

• BA / BS or equivalent strongly preferred
• Strong customer service background, preferably with prior call center experience and/or demonstrated dispute resolution skills 
• Top-notch oral and written communication skills
• Strong data entry and computer skills required, proficiency with OS X highly valuable
• Willingness to work outside standard business hours to support our users when they need it most
• Outstanding attention to detail, with a strong ethic of personal responsibility
• Ability to work independently with little or no supervision/direction
• Personable, outgoing individual, able to handle high-stress situations with grace
• Ability to work in a fast-paced, quickly-changing environment
• Great problem solving skills and analytical abilities
• Experience using Zendesk or other CRM or customer service applications, and strong knowledge of Gmail, Google Docs, and Excel
• Outstanding written and verbal communication in English.

What We Offer:

• Opportunity to revolutionize transportation in your hometown with the leader in urban mobility solutions
• A brand new role to Lime, you can make it yours!
• Work with a team of fun and motivated finance professionals, with a global footprint
• Play a role in the transformation of urban mobility and sustainability around the world

Lime is an Equal Opportunity Employer, but that’s only the start. We want people with different backgrounds, abilities, identities, and mindsets to join us—not just to do great work, but to build a better, more representative world.