Job Description

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.

We are now looking for talented people to make a real contribution to our business as:

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!

Responsibilities 

• Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.  
• Log all service requests into the company service call tracking system
• Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
• Follow-up on closed service requests to insure customer satisfaction
• Assist in training initiatives to new and current employees

Job Requirements

• Qualification / Profile
• Fluent Italian, German or Dutch
• Strong command of English
• Willingness to work in a 24/7 shift system
• Eager to learn new technologies
• Attention to details
• Must be a problem solver
• Positive, can do attitude and ability to work in a team
• Strong communication skills
• Ability to cope with stress and workload

nice to have:

• High school/college/university diploma from a technical area or equivalent experience
• 0-2 years' experience in a similar position 
• Technical skills - Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.

Our offer

• Full time job, stability of employment
• Competitive salary package with a language addition and attractive bonus for work during night-shifts!
• Intensive training
• Clearly defined ITIL-based career paths, with transparent criteria
• Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more)
• Premium private medical healthcare, which includes dental care and insurance policy for international travel
• And up to 4 extra days of paid holidays per year!