French Product Information Specialist

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Product Information Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They answer questions about installation, operation, configuration, customization and usage of assigned products. Their product knowledge and expertise is critical to responding to daily customer-centric activities. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Key tasks:

• Responding to customers’ request for quotes: entering opportunities in CRM system, finding the best technical product solution that satisfies the customer’s needs, giving technical advice and send out quotes based on tailor-made solutions
• Assisting in the sales cycle from start to close of an opportunity & follow-up on execution of the sold solution
• Working closely with Customers and internal stakeholders (Engineering, Product Management, Sales, Customer Service,…) in a benefit oriented, and solution specific role. Help bridge the gap to find the best solutions for a win-win for customer and TE Energy
• Collaborating on custom requirements and standards for our customers
• Supporting our Customers and Sales in making the most of their TE solutions, advising on workflows and processes, and implementing solutions.
• Working closely with EMEA customer Service, to bridge the gap between product related questions and our sales team
• Working on and supporting of the product creation process
• Supporting our nuclear specific process, in collaboration with Customer Service and our Operations team in France
• Assisting in enhancing product quality working closely with EMEA Product Managers
• Maintain awareness of relevant industry trends, best practices and government regulations.

Your profile:

• Strong technical background and interest to learn technical energy product (system) solutions
• Electrical Engineering degree an asset but not a must
• 2+ years of experience as product specialist
• Order Management & SAP knowledge is an asset
• French and English C1 Level a must
• Excellent written and oral communication as well as strong people skills including managing client meetings and optimally serving demanding customers
• Ability to explain complex issues and solutions to audiences of different levels of knowledge and seniority
• Outgoing personality with strong team working and interpersonal skills, ability to build and maintain relationships internally and externally
• Strong problem solving and organizational skills with the drive & commitment to own and deliver

What we can offer

• Work in a team where a good atmosphere and team spirit is one of greatest values
• Private medical healthcare including dentist for you and your family
• Attractive package of extra benefits of your choosing in My Benefit Platform
• Multi sport card
• Delicious coffee
• Flexible working hours
• Possibility to work from home or working from the office
• Competencies
• Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With more than 85,000 employees, including over 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:

We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

• Generous 401(k) Plan
• Tuition Reimbursement
• Benefits start on day one
• Charity Donation Matching Program
• Competitive Paid Time Off
• Employee Resource Groups
• Employee Stock Purchase Program
• Healthcare for Associates and Families
• Health and Wellness Incentives
• Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.