German Dispatch Specialist - Remote

Overview

At the heart of QIAGEN’s business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe. 

Our most valuable asset are our employees – more than 5000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.  

There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.

If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Position Description

This position is temporary until 01.12.-2024 and has an option to work remotely.

#LI-remote

• Coordinate Field Service Engineers and their activities on customer’s sites: instrument repairs, preventive maintenances and installations/de-installations.
• This position is to support the German market.
• Process spare parts orders including booking, returns and inventory of FSS stocks.
• Optimize FSS work time by effective jobs planning.
• Document cases in dedicated CRM systems.
• Maintain customers and instruments database.
• Meet service goals within the given SLA.
• Contribute to achieving the company's financial goals.
• Assist in developing departments‘ plans and procedures as well as the cross-functional projects.
• Support other team members in dedicated areas.

Position Requirements

• Advanced knowledge of English and German 
• Documented experience in the customer service area.
• Advanced knowledge of Microsoft Office, including Excel, Outlook.
• Experience with CRM and SAP is beneficial.

Personal Requirements

• Excellent communication skills.
• Professional in building customer relations.
• Critical thinking and problem-solving skills.

What we offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

We offer:

- Possibility to develop in an international company

- Training and development programs

- Private medical care

- Group Life Insurance

- Multisport card

- Flexible benefits platform

- Language classes

- Pension Scheme (PPE) after 12 months

- Childcare subsidy

- Happy Monday :)

- Friendly atmosphere

- Casual dress code

- Attractive location (Sky Tower)