Multilingual HR Specialist 

The position

The HR Specialist will play an important role in successfully building and developing the HR Regional Service Center and report into the Head of the AskHR EMEA unit. The HR Specialist will work closely with key stakeholders in EMEA countries and take part in transferring HR processes and tasks from the EMEA countries which will be serviced by the team in Warsaw.

Your main responsibilities will be to:

• Provide professional operational support via phone, chat and email on a wide range of HR processes, HR systems and services to employees and managers across EMEA
• Ensure a strong customer focus and continuous improvement of services
• Engage in building a HR knowledge base for the team of HR Specialists to use covering various EMEA HR processes and local legislation
• Transfer of HR processes and tasks from EMEA countries to the AskHR Unit in Warsaw
• Close collaboration with the HR colleagues who are based in different EMEA countries and colleagues in the Global Business Service People Operation in India when solving inquiries within the service level agreements
• Act as a “super user” or “subject matter expert” within specific fields of expertise and/or to a specific country  

Qualifications

To succeed in this role, we expect you to:

• Hold a bachelor’s degree (business, law, HR or similar would be an asset)
• Have preferably minimum 1 year of experience and process knowledge from shared services, call center or an administrative function on international arena in a larger global company
• Be a good team player, have an entrepreneurial mindset with a can-do attitude and be excited about creating new ways of working
• Be focussed on delivering a strong customer experience and help solve customers’ problems no-matter who owns the problem
• Good knowledge of ServiceNow (SNOW) system would be considered as a plus  
• Have excellent communication skills
• Fluent written and spoken English and Italian, French or Spanish is a must, any additional language would be an asset

About Regional Service Center

We are on an exciting journey towards expanding our HR Regional Service Centre in Warsaw. The ambition for the Regional Service Centre is to provide professional HR operational service and guidance to the approx. 4.000 employees working in Novo Nordisk in different countries in the EMEA region. The task HR unit is the first point of contact for all people's inquiries and the team also contributes to the development of new global processes and systems including new digital solutions.

The Regional Service Centre is co-located with the Business Area office for EMEA East and the Polish affiliate. With an annual budgeted sales level of over 700 million DKK and with 130 employees in the Polish affiliate, the company's ambition is to continuously improve the quality of patients’ life and bring innovation into the markets.

Working at Novo Nordisk

We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energize us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.