French Equipment & Service Contracts Coordination Specialist

French Equipment & Service Contracts Coordination Specialist

Agfa

4.2

1 Openings

French C1 (Fluent)

Warsaw

Poland

Business Development

c.€500

21-28 Day's

Relevant Experience

Job Description

French Equipment & Service Contracts Coordination Specialist

Job Overview:

Customer operations are as core to our client services as the products themselves. As a member of our Customer Operations team you will be responsible for administrative processes and master data related to service contracts in a team that is responsible for both contract management and equipment orders. In this role you will also receive, record, and process service contracts, and stay in contact with our customers. An Equipment & Service Contracts Coordination specialist interacts with the sales, service & the finance team, our clients and the third-party vendors. You'll be challenged to manage the administrative support for the customer operation business.

Main tasks:
Prepare, record, process and follow up service contract agreements
Receive, record, process and follow up customer equipment orders
Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
Follow-up on supply issues; align internally and keep customers informed
Organise/request urgent transport when needed
Work closely with local and country ESSC team and also HQ interaction
What you offer us
Fluency in French and Good English
Good communication skills and the capacity to work as a true team player
Accuracy and ability to follow-up and tracking
Passion for numbers and gathering data
Pro-active hands on approach
Comfortable in using excel; proficiency with SAP is a plus
First experience in customer operations is an asset
What we offer you
Very positive working atmosphere
A job in a dedicated B2B environment, interacting with European customers
Competitive salary and benefits (private medical care, possibility to join sport card and additional insurance, referral bonus, holiday allowance, 30 minutes break included in work hours, additional day off for your Birthday)
Permanent employment agreement after the trial period
The opportunity to develop new skills
Hybrid form of work
No dress code