BE PART OF US

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

YOUR TASKS

• Providing remote L1,5 Global Support to end users (German language)
• Analyzing problem & putting correct resolution in place
• Troubleshooting and relating resolution procedures to non-technical end- users
• Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle
• Monitoring the correct timelines (SLA)
• Handling contact with the end user via phone, e-mail & chat
• Providing input toward Knowledge base maintenance

OUR REQUIREMENTS

• Good command of German language (B2-C1)
• English needs to be on communicative level
• Strong organizational skills with ability to prioritize effectively
• Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations
• Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset
• Able to work on shifts (6 a.m. - 7 p.m.) Mon-Fri

YOUR BENEFITS

• A secure job position in an exponentially growing international IT company
• Room to implement your own ideas, challenges within your own responsibility
• Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
• A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
• Welcome package, full introduction into the company, Buddy program to help you get started
• Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
• Hybrid work possibility
• A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members