Design solutions to drive safe living and quality of life

Opportunity for a Technical Support Specialist to join Honeywell Building Technologies in Katowice (Poland) during this exciting time of expansion for our business. As a member of the Technical Support team, you will provide first level technical support to customers using Honeywell Building products. Supporting customers from various countries across Europe will give you a chance to use your language capabilities on day to day basis.

The Role / Core responsibilities:

• Handle entry level customer related issues and concerns
• Record all customer interactions into a CRM (Customer Relationship Management) Database
• Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
• Actively participate in departmental activities and initiatives
• Support the development of internal documentation
• Work with Level IV Senior Support Engineers on new product testing and documentation
• Comprehend and understand technical documents, quick start guides, and special application documentation
• Maintain acceptable call evaluation requirement (> 92%)
• Maintain acceptable VOC, KPI requirements

What’s in it for you?

• Possibilities to grow within the newly built structures of Honeywell
• Training and development opportunities
• Full time contract
• City center location in Katowice (great commute)
• Multinational team and management focused on people development
• Attractive benefits (Multisport card/ medical care/ access to financial adviser, psychologist or lawyer etc.)

We’re looking for

• Bachelor Degree in technical field (or equivalent education or experience in similar roles)
• Business fluent in written and spoken English and Swedish/ Norwegian
• At least 1 year experience in providing technical support
• Basic understanding of electronics concepts (electrical background)
• Excellent communication skills (oral and written) 
• Previous experience with troubleshooting software or hardware
• Strong knowledge of Microsoft

We value

• Strong knowledge of Microsoft Operating Systems: Windows 7, 8, 10; Server 2008, 2012
• Knowledge and experience with SQL 2005, SQ L 2008, or SQL 2012
• Experience with LAN/WAN network technologies
• Excellent interpersonal, organizational, and time management skills
• Ability to drive improvements leading to greater customer experience, higher quality and lower costs