Coordinate a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Key Responsibilities

• Manage Returns
• Customer Billing Coordination
• Review Forecast Reports
• Order Processing
• Team Management

YOU MUST HAVE

• Bachelor's degree, or equivalent. Some experience in the field.

WE VALUE

• Significant experience applying best practices in Customer & Product Support
• Excellent organization skills
• An ability to train others
• Fluent in German or French and English
• An ability to direct and motivate a team
• Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems