Citi Treasury and Trade Solutions Group (TTS) provides integrated cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe.

The Account Service Unit in Warsaw supports Account Opening and Maintenance processes for the TTS client base across EMEA region.

The successful candidate will join the Account Service Unit EMEA hub team, based in Warsaw servicing Client in French and Arabic speaking countries across North Africa and Sub-Sahara Africa.

Responsibilities:

• Support at minimum Standard and Medium intensity client base on all account opening and account maintenance needs
• Support the pre-implementation process, attend kick off meetings, assist in deal structuring
• Perform a complete review and due diligence of the documentation ensuring all Citi, Constitutive documents provided are in order as per the country of account opening and in line with all legal and regulatory requirements.
• Review and execute all account maintenance requests as received from clients
• Attend regular conference calls with customers to provide updates on the account opening status guidance for the completion of documentation as required
• Liaison with the Clients Sales Management / Relationship community across EMEA as well as other regional hubs
• Updating of documentation and processing status in the inventory database as per clearly defined processes
• Provide information and provide solutions to customers as the first / dedicated point of contact
• Ensuring that all queries are responded to within SLA timeframes
• Building relationships around the EMEA branch network, initiating changes as deemed appropriate to improve cycle times / improve the client experience
• Drive consistently high levels of client satisfaction
• Active engagement in process changes & migrations with assigned coordination responsibilities

Requirements:

• Fluent in French
• Arabic as a plus
• A minimum of 4 years banking experience
• Customer communication experience (internal/external)
• Experience in coordinating projects in banking operations involving large number of stakeholders preferable
• Ability to work with partners on senior level
• Experience of working in a process driven, documentation or legal environment
• Proven ability to establish and maintain business partnerships and client relationships.
• Highly organized
• Ability work in the fast pace environment
• Prior client on-boarding experience preferable

We offer:

• Opportunity to work in an international and diverse environment
• Exposure to a wide range of internal stakeholders as well as to senior management
• Very broad range of development opportunities locally and globally
• Private healthcare
• Group insurance
• Private pension scheme
• Multisport program

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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