The Customer Service Analyst is responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The main duty of this role is to address external customer issues and provide ongoing customer service support.

Your main tasks:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensure customer inquiries are answered in an efficient and timely manner
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Develop and maintain client portfolio through regular video calls

Our requirements:

• Fluency in written and spoken English and Ukrainian
• Experience in customer service preferred
• Investigative/analytical skills are an advantage

What we offer:

• Stable employment based on contract of employment
• Great social benefits (such as: Multisport card, private healthcare, group insurance, discounts for many cultural events and restaurants)
• Constant on-the-job training
• A wonderful opportunity to gain in-depth specialty area knowledge with a solid understanding of industry standards and practices
• Working in English (language skills development) in a diverse team
• Learning opportunities that are far from typical - internal and external training sessions, on-the-job trainings, free access to Udemy and other popular online training platforms, webinars, mentoring programs, business certificates well-known in the financial industry, co-financing courses and studies, soft skills and hard skills…you name it and we probably already have it ready and waiting for you
• Customized development programs for future and experienced managers
• At Citi we strongly believe in Diversity and Inclusion – if you do too, you can make the world better by joining one of our Employees Networks

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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