In this role, you will have the opportunity to:

• Develop within the Sales Back Office and learn practical skills of After Sales processes 
• Work in professional and dynamic team 
• Initiate improvements and support Franke automation projects 
• Work together with the local Franke departments in Europe 
• Participate in practical trainings organized by your colleagues or on LinkedIn platform 
• Enjoy your work  
• Keep the balance between your work and private life.

We will count on you in:

• Verification sales orders in Fax2Edi 
• Enter and manage the sales orders in system SAP (standard email orders, special orders) 
• Manage product returns and claims 
• Respond to routine customer inquiries concerning orders
• Taking part in testing new solutions and process improvement.  
• Allocation of non-complete orders & customer requests to respective departments of the company 
• Creating and updating appropriate process documentation 

You’re the perfect match, if you have:

• Experience in customer service or in the area of sales 
• Experience in work with SAP/SD module – an additional advantage 
• Experience in transitions – an additional advantage 
• Strong attention to detail and accuracy 
• Ability to learn quickly and pick up new skills  
• Self-management 
• Customer orientation 
• English min. B1 level
• German or French min B2 level 

Who you are:

• Team Player –Teamwork makes wonderful things happen! 
• Enterprising –Innovation is the key. We encourage you to share your ideas!  
• Accountable –We deliver what we promise and make it wonderful.  
• Focus on self-improvement – You push yourself and others to give their best and make it wonderful! 

In return, we offer you:

• Employment in an international organization who is a world leader in Home Solutions sector and has a stable market position, 
• A chance for professional development, 
• Work in an international environment where English is the main language of communication, 
• Office location – quick and convenient public transport, near to the Blue City shopping Center, 
• Flexible working time and home office options, 
• Competitive salary and social benefits such as: 
• Private medical care - Medicover 
• Benefit platform
• Life insurance 
• Discount for Franke products 
• E-learning platform 
• Great coffee in the office made on Franke machine :) 
• Satisfaction from your daily duties 

About Franke

Franke is a world leading provider of products and solutions for residential kitchens, professional foodservice and coffee preparation established in 40 countries. At Franke, we want to make everything we do wonderful - from what we manufacture and design, to the way we deal with our partners, customers and each other.