Your responsibilities:

• Serve as technology liaison between customers, business departments, and vendors;

• Daily customer support of all the technical solutions we offer to our customers (Terminal, PC solutions, integrated devices);

• Ensure that a positive and professional image of the company is portrayed to customers and vendors at all times;

• Ensure that all queries are dealt with efficiently and that appropriate urgency is afforded to the query;

• Manage root cause analysis;

• Keep abreast of any procedural changes to ensure that we are offering customers the most up to date information;

• Aid Call center in achieving Service Level Agreements by ensuring that daily, weekly monthly goals are met;

• Working queries coming through a dedicated mailbox as well as internal tickets (however mostly you will answer inbound calls).

Our requirements:

• Fluency in oral and written Hungarian or Romanian;

• Fluency in oral and written English or Polish;

• Willingness to work from Monday to Friday between 8 a.m. - 6 p.m. (8 hours shift);

• Willingness to work in hybrid model;

• Tech- savvy;

• MS Office proficiency;

• Excellent administrational skills;

• Be a team player and able to work on own initiative;

• Ability to work to set targets and deadlines;

• Experience in Customer Service (nice to have);

• Advocate for the customer;

• Spanish will be additional advantage;

• Ability to multitask, working with multiple systems and data sources;

• Ability to build relationships

What we offer:

• Full time position, employment agreement;

• Complex medical care (dentist, home visits and travel insurance included);

• Life insurance;

• Multi sport card or co-financed holidays;

• Online language classes financed by Elavon (English, German, Spanish, Norwegian and Polish for foreigners);

• One day extra leave (Elavon day),

• Pension plan (optional).

• Opportunity to participate in social and community projects

• Highly professional, multicultural environment and high standards of work;

• Professional trainings, opportunity to develop career path in organizational structures, support in career planning;

• Work in a dynamic team with a supportive inclusive culture and strong values;

• Interaction with Clients and Colleagues across the globe;

• Good atmosphere at work and comfortable working environment;