Multilingual Customer Care Representative

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Purpose

As a member of the very vibrant EMEA Customer Care team, you will be working  to support achievement of sales growth by ensuring the increase of  Customer Satisfaction. This role will  focus on customer support mainly for orders/ returns management, problem solving, complaint handling.

Your Responsibilities will include:

• Order management – Perform different transactions in SAP:  order booking, price & availability, billing etc.
• Invoices and credit memos – Create and send documents to customers manually and using special IT platform.
• Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request.
• Returns management and upgrades of devices.
• Handle service complaints from customers and/or sales representatives.
• Daily use of a CRM tool (Salesforce) to register all incoming emails/requests  from customers and sales .
• Perform different analysis and maintenance of databases for customers.
• Act effectively to resolve various issues in cooperation with supervisor/ coordinator   and other team members if required

What are we looking for in you?

• Language skills needed: Fluency in Spanish, German,  English  and Polish
• Flexible and open minded
• Has higher education and analytical skills ( EXCEL )
• Has standard computer skills (including MS Office)
• IT literate and a fast learner
• Experience in customer service in medical industry and SAP skill will be an asset
• Has the ability to work under pressure
• Likes to work both independently and in a team

A competitive compensation and benefits package

• Working in an international environment
• Possibility to make an impact
• Fast Growing and innovative environment