French Central Business Support Administrator

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Purpose

Primary focus is delivering high level cross-divisional and cross-country service and superior customer satisfaction to Sales & Marketing organizations. Central team within the Center of Excellence serves as a point of contact for the business, internal customers, agencies and other functions by providing coordination, execution and administrative support in the assigned functional area, in order to relieve the sales teams of administrative details and to create efficiency, process consistency and alignment across Europe always in compliance with internal policies, guidelines and procedures. The role has no or limited interactions with HCPs.

Key responsibilities 

• Process Sales & Marketing Requests (IRFs) for Healthcare Professionals’ interactions, events, and activities. Keep close relation and communication with key stakeholders to provide the best possible service
• Responsible for PO (Purchase Order) and invoice handling
• Performs various administrative activities as assigned and required like: travel-and expenses coordination, scheduling, coordinating meetings/appointments, updating business-related files, routine documents creation, coordinating logistics of the marketing materials.
• Internal knowledge database maintenance
• Reference contact person for selected countries' sales & Mkt teams and local PCO (Country MedTech Orgs, Preferred Vendors and conference organizers). Involve obtain/provide information, answer queries related to established policies and procedures. Direct people to the appropriate resource.
• Support to New Service Requests, collaborate on EMEA/Central or country related projects/assignments of broader scope
• Manages various tasks at the same time to make sure agreed lead times and KPIs are met
• Takes care of the overall process flow to make sure teams in collaboration follow agreed deadlines and procedures
• Possess and develop compliance standard operating procedures to meet and comply quality requirements, regulatory and compliance commitments.
• Provides support/guidance, training within the Team and collaborate with Business Support team members when needed.
• Develops documents and administrative procedures when needed
• Proposes and implements process enhancements

Preferred key requirements 

• Previous experience in similar role preferable, in a medical devices Company, will be valued
• Experience in a similar role in Shared Services/BPO or in administrative department is preferred
• Local language - Plus French and fluent English, written and spoken, will be needed
• Highly organized (prioritize and time management), high attention to detail, accurate, problem-solving, customer service focus, oriented to results, good communication and interpersonal skills will be considered main general skills.
• Process-orientation and process improvement mindset
• Advanced level in use of Microsoft Office (Outlook, PowerPoint, Word, Excel) & digital tools will be valued. Meeting and event, planning & organization, experience will be a plus.