It's fun to work in a company where people truly BELIEVE in what they're doing! 

• We're committed to bringing passion and customer focus to the business.
• Mission:
• This OTC Specialist position is responsible for daily processing of customer and partner
• sales orders closed in SFDC, in accordance with the organization’s customer service
• standards. The Order Entry Specialist demonstrates meticulous attention to detail and is
• able to critically and expeditiously review customer account information and sales order
• details so that each order is processed according to standard operating procedures.
• Responsibilities: 
  • Creates and edits sales orders in adherence to company guidelines and automated or manual processes
  • Checks, processes, and releases customer invoices; delivers information; and resolves issues
• while supporting good relationships with internal and external customers
  • Review orders, invoices for completeness according to the latest product configuration and
• forward incomplete orders for further processing. 
  • Communicate, interact, and collaborate with other functions (Sales, business areas, Credit,
• cross functional teams) via written and verbal means as well as in person wherever applicable,
• to expedite the resolution of requests and/or escalations. 
  • Customer relations. Proactively informs customers about issue status based on inputs and
• clarifies any questions. Ensures a positive customer experience throughout the entire process. 
  • Meeting or exceeding monthly/quarterly performance objectives related to process service levels, accuracy rate, first time issue resolution, transaction volume, and attendance.
• Qualifications: 
  • Education: Minimum Associates Degree, Preferred College Degree 
  • Excellent written and verbal communication skills in English
  • Second language fluency preferred: French
  • Minimum 2 years of order processing and/or customer support experience
  • High volume data entry experience with excellent attention to detail. 
  • Ability to communicate clearly and effectively in a cross functional team environment. 
  • Sound judgment in resolving issues or making recommendations. Possess above average analytical skills, comprehension, and problem-solving skills. 
  • Proficiency in the use of the Microsoft Office or Google software suite. Intermediate level, Microsoft Excel skills required. 
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
• and providing exemplary internal and external customer service
  • Ability to work independently and to carry out assignments to completion within parameters of
• instructions given, prescribed routines, and standard accepted practices
  • Ability to balance multiple priorities. Outstanding cross-functional skills
  • Salesforce and Netsuite experience preferred